Help and Support » General

Please check twice that you provide all needed information when reporting a problem. Inaccurate and unprecise support requests waste a lot of our time - time, that we’d love to put in the development instead.<br /><br />

Before you report a problem:<br /> Check the status page of RUNALYZE<br />

Consider whether other users could benefit from your question or its answer.<br /> Other users may had a similar problem earlier but have not reported it. These would also take the opportunity to comment on a public post. <br /> If this is the case: Please use the RUNALYZE Community at Facebook or our Forum

None of this is the case? Please provide all possible information

• Please describe your problem as detailed as possible (steps to reproduce your problem)
• Tell us when the problem happend
• Add a screenshot if you think it might help us
• In case of problems with an activity file: Add that file to your report!
• Tell us which device or app you are using
• Tell us your device’s firmware if known